Overview
Utilities generate massive streams of data through smart meters—but very few are able to translate that data into actionable insights. Our client, a rapidly expanding power distribution company, realized that although they had deployed thousands of smart meters, they lacked a unified system to analyze consumption patterns, detect anomalies, or understand customer behavior. As a result, revenue leakage, billing disputes, and peak-load challenges continued to rise. To address this, Infysion developed a Smart Meter Data Analytics & Consumer Insights Platform that consolidated meter data, enabled intelligent analytics, and provided utilities with full visibility over consumption behavior and grid performance. The solution empowered the utility to reduce losses, improve billing accuracy, and build smarter, customer-focused energy programs.
About the Client
The client is a regional power distribution utility managing residential, commercial, and industrial consumers across multiple service zones. With large-scale smart meter installations already in place, they needed a comprehensive digital analytics platform to extract meaningful insights, detect anomalies, and improve grid reliability. Their goal was to move from reactive billing cycles to proactive, intelligence-driven energy management.
Challenges
The utility faced several operational and data-driven challenges.
Disjointed Smart Meter Data Streams
Smart meter data arrived from multiple vendors and formats, with no unified processing layer.
Revenue Leakage & Unbilled Consumption
Unauthorized usage, meter tampering, and technical losses were difficult to detect in real time.
Billing Disputes & Low Customer Transparency
Consumers lacked visibility into consumption patterns, leading to high dispute rates and support load.
No Load Forecasting or Demand Insights
The utility struggled to predict peak demand or create targeted demand-response programs.
Manual, Time-Consuming Reporting
Regulatory reports, outage analytics, and performance reviews were manually compiled.
Our Approach
Infysion collaborated with the utility’s IT, billing, operations, and regulatory teams to build an intelligent analytics ecosystem.
Smart Meter Data Assessment & Integration Mapping
We analyzed meter types, communication modules (AMI/MDM), and data structures to design a unified ingestion model.
Cloud-Native Utility Analytics Architecture
Created a scalable system to handle high-frequency streaming data across millions of meter reads.
AI Models for Load Profiling & Anomaly Detection
Developed algorithms to identify abnormal consumption, non-technical losses, tampering, and billing inconsistencies.
Consumer Insights Portal Framework
Designed user-facing dashboards for customers to track consumption patterns, peak-time usage, and billing projections.
Compliance & Data Security Framework
Implemented secure data governance aligned with utility regulations and privacy requirements.
Phased Rollout Across Service Zones
Launched the platform zone-by-zone, ensuring minimal operational disruption.
The Solution
Unified Smart Meter Data Ingestion & Processing
Real-time ingestion of meter readings, load curves, outage signals, and event logs across multiple devices.
AI-Based Anomaly & Theft Detection
Identified tampering, reverse flow, meter bypassing, unbilled consumption, and sudden consumption drops.
Consumer Behavior & Segmentation Analytics
The platform grouped consumers by usage patterns, peak times, billing trends, and consumption anomalies.
Load Forecasting & Demand Insights
Predictive models forecasted peak load, seasonal variations, and zone-wise consumption trends.
Customer Insights Dashboard
Customers viewed usage history, real-time consumption, bill projections, and personalized energy recommendations.
Operational Reporting & Regulatory Dashboards
Automated dashboards supported internal management and external compliance requirements.
The Results
The Smart Meter Data Analytics & Consumer Insights Platform transformed the client’s energy operations into a data-driven utility ecosystem.
Reduced non-technical losses & revenue leakage
Improved billing accuracy & decreased dispute rates
Enhanced grid reliability with real-time outage signals
Richer consumer insights for targeted engagement programs
Accurate load forecasting improving grid planning
Centralized visibility into zone-wise and customer-level consumption
Stronger foundation for future smart grid expansion
Proven Results. Real Impact.
Our utility company struggled to analyze the massive volume of smart meter data and turn it into actionable insights. Infysion’s platform allows us to monitor consumption patterns in real time, detect anomalies, and predict peak demand. This has improved our operational efficiency and helped us provide better service to our customers.
Services
Infysion Technologies
At Infysion Technologies, we believe in delivering tailored solutions that meet your unique business needs, ensuring every strategy is aligned with your goals.
Optimize Your Environment with Smart Solutions
Discover how smart technologies can transform your spaces for better safety, efficiency, and sustainability. Learn more!
REACH OUT NOW!
+1 (866) 422-6603
Start the collaboration with us while figuring out the best solution based on your needs.
